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UK order handling times

We know you want your order fast, so we do our best to get your order to you as fast as possible! So, we send all orders received Monday - Thursday out the same working day providing the order has been received before 2pm. Orders received after 2pm will usually be sent out the following working day (some do make it out the same day still).

Orders placed after 11am on a Friday will not be sent until Monday due to our local Post Office closing early on Fridays.

Unfortunately, we do not post any items at the weekend.

How we send orders and how long they take to arrive

We send all UK orders that use our free or standard delivery, via Royal Mail 1st Class post. This is stated by Royal Mail as 1-2 working days delivery. In most cases they do arrive next working day, but it is not guaranteed and may take a short while longer to arrive.

If you need your product in a rush, then we offer a next working day Special Delivery service. This is guaranteed before 1pm the following working day, and only applies to orders received before 2pm Monday - Thursday. Any next working day orders received on Fridays, will not likely arrive until Monday.

If your item has not yet arrived.

Please work out how long it has been since your order. If you ordered at 3pm on a Friday, using standard or free delivery for example, then it will not be posted until Monday, then will take 1-2 days to arrive from the on.

If you think there is a problem, please do allow 3-4 working days before letting us know about any items not arriving as we cannot do anything until then unfortunately. Unless you have used Express delivery, then we can track it's progress.

For next day orders, you should have received an email with your tracking number included, thank you!

Overseas order handling times

We know you want your order fast, so we do our best to get your order to you as fast as possible! So, we send all orders received Monday - Thursday out the same day, providing the order has been received before 2pm. Orders received after 2pm will usually be sent out the following working day.

Orders placed after 11am on a Friday will not be sent until Monday due to our local Post Office closing early on Fridays.

We do not post any items at the weekend.

How we send orders and how long they take to arrive

We send all overseas orders using Royal Mail International Tracked. This is stated by Royal Mail as around 5 working days delivery, but can take a little longer sometimes. You should receive a tracking number via email once the item is dispatched. Please use that to track the progress of your order, thank you.

OK, let's get you sorted

First off we do apologise. We try our best to ensure everything is tip top when we package things up, however occasionally things can get damaged in the post.

Don't fear - we are here and happy to get things sorted out. Simply contact us via the form below detailing what the problem is, and we will get things sorted in a jiffy!

You'd like to return something. No problem. We accept returns.

Should you change your mind or do not require your product(s) and more -we are happy to accept returns. Please be aware of the following conditions:

• Returns must be requested within 21 days of purchase.
• Products must be returned in the same condition they arrived and must not have been opened or used in any way.
• We do not cover any return postage costs.
• We do not refund any postage costs if charged.
• Orders with free delivery are subject to a 20% restocking fee. This covers our expenditure on postage and packaging.
• Returned items must be well packaged and returned to us via a tracked postal service. Any items returned without tracking that do not show up will not be refunded.

If you're happy with all of the above, then please continue and complete our contact form and we can get the return procedure going.

Did you check out our resources page?

We have instructions and links to YouTube videos showing the bleed process. Check them out if you're stuck on something.

Bleed kit Instructions page

Don't fear - If you need assistance, then we are happy to help. Simply contact us via the contact form below and we will get back to you as soon as possible.