UK order handling times
We know you want your order fast, so we do our best to get your order to you as fast as possible! So, we send all orders received Monday - Thursday out the same working day providing the order has been received before 2pm. Orders received after 2pm will usually be sent out the following working day (some do make it out the same day still).
Orders placed after 11am on a Friday will not be sent until Monday due to our local Post Office closing early on Fridays.
Unfortunately, we do not post any items at the weekend.
How we send orders and how long they take to arrive
We send all UK orders that use our free or standard delivery, via Royal Mail 1st Class post. This is stated by Royal Mail as 1-2 working days delivery. In most cases they do arrive next working day, but it is not guaranteed and may take a short while longer to arrive.
If you need your product in a rush, then we offer a next working day Special Delivery service. This is guaranteed before 1pm the following working day, and only applies to orders received before 2pm Monday - Thursday. Any next working day orders received on Fridays, will not likely arrive until Monday.
If your item has not yet arrived.
Please work out how long it has been since your order. If you ordered at 3pm on a Friday, using standard or free delivery for example, then it will not be posted until Monday, then will take 1-2 days to arrive from the on.
If you think there is a problem, please do allow 3-4 working days before letting us know about any items not arriving as we cannot do anything until then unfortunately. Unless you have used Express delivery, then we can track it's progress.
For next day orders, you should have received an email with your tracking number included, thank you!